Frequently Asked Questions

Shipping & Delivery

How long does delivery take?
Our average delivery time is 4–6 business days, depending on your location.
In some cases, shipping may take up to 9 days due to carrier or customs delays.

Where do you ship from?
We work with trusted fulfillment partners in Europe and Asia to ensure high quality and fast delivery worldwide.

Do you offer international shipping?
Yes — we currently ship across Europe, the United Kingdom, the United States, and Canada.

Will I receive a tracking number?
Yes. You’ll receive a tracking link by email once your order has been shipped. Please allow up to 2–3 days for tracking updates to appear.

Orders & Payments

Which payment methods do you accept?
We accept Klarna, PayPal, credit and debit cards, and other secure payment methods available at checkout.

Can I pay later with Klarna?
Yes — simply choose “Pay Later with Klarna” at checkout. You’ll complete your order now and pay according to Klarna’s schedule.

Can I cancel my order?
Orders can only be canceled within 24 hours after purchase.
After that, production or shipping may already be in progress.

Returns & Refunds

Can I return an item?
Yes, items can be returned within 14 days of delivery if they are unworn, unwashed, and in original packaging.
Contact support@faithwave.store to start a return.

Do I have to pay for return shipping?
Yes — customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

When will I get my refund?
Once your returned item is inspected and approved, refunds are processed within 5–10 business days to your original payment method.

Product & Sizing

How do FaithWave shirts fit?
Our tees are designed with a relaxed, slightly oversized fit.
For a looser streetwear style, size up one size.

How should I wash my items?
Machine wash cold and inside out to preserve print and fabric quality.
Do not bleach or tumble dry on high heat.

General

Where is FaithWave based?
FaithWave is registered in The Netherlands, with a global customer base.

How can I contact you?
Email us anytime at support@faithwave.store — our team responds within 24–48 hours on business days.